We listen to our customers
Product quality is in line with what our customers expect:
• Value-adding performance
• Safe application
• Regulatory compliance
• Specified appearance
• Sustainable solutions
Same high quality and compliance worldwide
Product specifications are established with input from development, production, sales & distribution, regulatory and quality. They include the batch acceptance criteria that are relevant for batch control, as well as other parameters that are important for the specific industry. The specifications are managed and controlled by Quality - a unit independent of production that also is responsible for product release.
Our products are stable
We want to improve
Our global management system is regularly reviewed by management to ensure that it is up to date and aligned with requirements from customers, authorities and standards. The management system is regularly checked by internal audits and external audits.
We carry out customer surveys on a continuous basis, and we value and actively use the feedback that we receive. We offer customers a 24/7 option to file a complaint in Novozymes Market.